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SKB - hardshell cases warranty information



Limited Lifetime Warranty

Every SKB hard-shell case is unconditionally guaranteed forever. That means, IF YOU BREAK IT, WE WILL REPAIR OR REPLACE IT AT NO COST TO YOU. SKB cases have been on the road since 1977 and have spent a good deal of time flying equipment for military combat operations. These are tough cases built for a lifetime of service. You won’t see this kind of coverage from other case companies.
SKB Hard Case Products are fully warranted against defects in materials and craftsmanship for the life of the original owner. Any defects in workmanship will be covered by SKB. SKB will repair or replace any product found to be defective. Damages due to accident, improper care, negligence or normal wear, where SKB is not at fault, will be repaired for a reasonable charge. SKB DOES NOT REPLACE CASES FOR DAMAGED HARDWARE. All locks, handles and wheels have been made field replaceable and will be supplied to you at no charge, a simple phone call is all it takes. Replacement parts take just minutes to install. If there is a problem contact the customer service line for further instructions at 1-800-783-0087.

FAQs

SKB CASES: FREQUENTLY ASKED QUESTIONS

 

1

Q.

Whom do I call for replacement parts?

 

A.

Contact Customer Service Department at 800-783-0087.
 

2

Q.

What do I have to do before I return my case for repair?

 

A.

Contact Customer Service Department at 800-783-0087 for a Return Authorization Number.
 

3

Q.

Does a Warranty Card come with my case?

 

A.

No warranty card is necessary. Just remember to keep your proof of purchase.
 

4

Q.

Where will I find my model number on my case?

 

A.

It is not on your case. You will find the number on your original proof of purchase receipt. That is why it is important to keep your original receipt.
 

5

Q.

How long will a repair take?

 

A.

Usually about two weeks from the time we receive your case.

Warranty Hotline: 800-783-0087

       

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Last modified:  12/15/2014